Policies
Returns & Refunds
We stand behind every order with free 60-day returns and a full money-back guarantee if you are not satisfied.
60-Day Window
Request a return within 60 days of delivery.
Free Return Support
Our team will provide clear return instructions and support.
Money-Back Guarantee
Eligible returns are refunded to the original payment method.
How returns work
- • Email support@purgolabs.com with your order number.
- • Tell us the reason and include photos if items are damaged.
- • Our team confirms eligibility and next steps.
- • Once approved, your refund is processed back to the original payment method.
Coverage details
- • Wrong item, damaged package, or shipping issue: fully covered.
- • Dissatisfaction within 60 days: covered by our money-back guarantee.
- • Requests submitted after 60 days may not qualify.
- • Keep order packaging and documentation for faster processing.
Need help now?
Contact our support team at support@purgolabs.com or use the contact page. We typically respond quickly with the next step.