PURGO LABS / SHIPPING INFORMATION
Clear policies. UPS tracking. Shipping priced at cost.
Here’s how your order gets to you—and what we cover along the way.
01 / THE SHIPPING POLICY
Weekday orders before 2PM EST are fulfilled the same business day.
We ship to valid U.S. addresses. Tracking details arrive by email once your order ships.
Shipment protection covers packages lost during transit only. Contact our team for help.
Live UPS rates are calculated for your address at checkout. Transit estimates begin after carrier handoff.
Qualifying orders of $250 or more after discount code deduction unlock free UPS 2nd Day Air. Your available shipping benefits and final total appear at checkout.
An expedited service, with the shipping cost on us.
Delivery windows are estimates from UPS, not guaranteed arrival dates—including Next Day Air. Weather, routing, and carrier volume can change the timeline. Once UPS scans your package, transit speed and delivery timing are controlled by UPS.
Shipping-delay refunds are not automatic and are reviewed only after a reasonable delay window. UPS must approve a shipping-service refund before we can pass it through to you.
Need a hand? Track your order or email support@purgolabs.com.
02 / THE COST, EXPLAINED
You pay exactly what UPS charges us for shipping. No markup. No packaging fee. No handling fee.
We also absorb payment processing costs of 8% or more on processed payments. We don’t add those costs to your shipping bill.
Qualifying $250+ order?
Your UPS 2nd Day Air shipping is $0.
03 / WHAT’S BEHIND THE BOX
Documentation you can review.
Protection with a purpose.
LAB REPORTS
Explore third-party lab reports online and review the available certificate of analysis for your product and batch. Look at the identity, purity, and testing details before making your decision.
Explore lab reportsINDEPENDENT TESTING
Our research materials are independently tested. You’re welcome to verify them with an independent laboratory, too. If a Purgo vial fails its published specifications, we cover the lab test.
Contact our team with your order, batch details, and the independent report so we can review the result and arrange reimbursement.
Talk to our teamICE PACKS
Our lyophilized research vials ship without ice packs. Keeping moisture out is part of the packaging approach; adding an ice pack is not a substitute for product-specific handling.
This applies to freeze-dried vials. Follow each product’s storage instructions on arrival; liquids and other formats may have different requirements.
PROTECTION, LAYER BY LAYER
A sturdy exterior for the journey to your door.
Cushioning inside the box helps absorb everyday bumps in transit.
Vials are secured to limit movement and contact during shipping.
All part of your order. No extra packaging charge.
04 / YOUR NEXT ORDER STARTS HERE
Earn Purgo points with your account.
Use them toward a future product purchase.
At the free Member earning rate
100 points = $1 off products
Points are earned on the amount you actually pay after discounts and redeemed points. Redeem your available balance against the product subtotal at checkout; points do not cover shipping or fees.
Explore membershipsCLEAR FROM THE START
Explore the materials, check the reports, and see your shipping options at checkout.
For laboratory research use only. Not for human or animal use.