Contact Purgo Labs

Have a question about an order, documentation, or partnering with us? Our support team is built for research operations, not generic ticket queues.

Primary contact

support@purgolabs.com

For orders, documentation, and business inquiries.

Business hours

Mon–Fri, 9:00 AM – 5:00 PM EST

Messages received outside of hours are answered next business day.

Lab-grade support

Get answers that understand your workflows.

Purgo Labs

Response expectations

We typically respond within one business day. For order‑critical or time‑ sensitive research questions, include your order number and project phase so we can prioritize accordingly.

Order status & tracking
COA & documentation requests
Bulk & recurring supply discussions

Support & orders

For order questions, tracking, or issues with received materials.

support@purgolabs.com

Technical questions

Clarifications on documentation, COAs, or research‑use restrictions.

support@purgolabs.com

Shipping & logistics

Questions about carriers, transit times, or special handling needs.

View shipping info

FAQ & policies

Start here for common questions on orders, returns, and research‑only use.

Send us a message

Share as much context as you can (order number, product, research context) so we can route your request to the right person on the first reply.

By submitting this form, you confirm that your inquiry relates to laboratory or scientific research. We do not provide guidance on human or animal use.