Your order, in view.
Follow a shipment or check delivery details. Have your order number ready when you contact us.
Track your orderPURGO SUPPORT / PEOPLE BEHIND THE DETAILS
A little clarity.
A real conversation.
From your first question to your latest order, our team is here to help with product details, documentation, and delivery.
Email our team Typically within 24 hours on business days Purgo support Example conversation
Where can I find my lab report? Open Lab Reports to find the available COA. We can help you locate your batch.
HERE FOR YOUR RESEARCHsupport@purgolabs.com
Find the right report.
Explore available certificates of analysis. Share the product and batch number if you need a hand.
Explore lab reportsLet’s get it sorted.
A product question or an issue with your delivery? Email the details and photos where helpful.
Start a conversationA GOOD START
The details that
help us help you.
- 01Your order number
Include it in the subject line for order or delivery questions.
- 02The product or batch
A product name and lot reference help us locate the right documentation.
- 03A clear question
Tell us what happened and attach photos when something arrived damaged.
BEFORE YOU WRITE
Answers, within reach.
Our team supports your research purchases. We cannot provide instructions for human use.
How quickly will I receive a response?
We typically respond within 24 hours on business days. Include your order number in the subject line for order questions.
My order arrived damaged or incorrect. What should I send?
Email support@purgolabs.com with your order number and clear photos of the item and packaging so our team can review the issue.
Can you help me find a certificate of analysis?
Yes. Send us the product name and batch or lot reference, or start with our Lab Reports page.
Do you provide mixing or dosing advice?
Our support covers orders, product details, and documentation. We cannot provide mixing, dosing, or human-use instructions. Products are for laboratory research only.