Terms and Conditions

Introduction to Our Terms and Conditions

By using this website, purgolabs.com (the “Website”), which is owned and operated by PurgoLabs LLC, an Arizona limited liability company (the “Company”), you (“User”) hereby acknowledge and agree that by accessing or using the Website, User is deemed to have read and accepted the following terms and conditions (the “Agreement”), which are incorporated by reference herein and include the Privacy Policy.

By using the Website, User agrees to be bound by the terms and conditions set forth in this Agreement. If User is not agreeable to any of the terms contained herein, User shall not use, patronize, or shop on the Website. Furthermore, User affirms that if User places an order on behalf of an organization or company, User has the legal authority to bind any such organization or company to this Agreement.

User understands and acknowledges that this Agreement constitutes a legally binding agreement between User and the Company. User further acknowledges that the terms and conditions of this Agreement are subject to change at any time, and it is User’s responsibility to review the Agreement periodically for any updates or modifications prior to engaging in any transaction or service.

By using the Website, User represents and warrants that User is at least 18 years of age and has the legal capacity to enter into this Agreement.

By accessing or using the Website, User hereby acknowledges and agrees that User’s use of the Website excludes any and all rights to distribute, license, modify, reproduce, transfer, or sell any product, service, or information contained herein.

User further acknowledges and agrees that any use of information, images, logos, text, photographs, videos, copyrights, service marks, trademarks, or content contained in this site shall not be used, reproduced, rebroadcast, altered, modified, or otherwise exploited in any manner, unless User obtains the express written consent of the Company.

User understands and acknowledges that any unauthorized use of the Website or any of its contents may constitute a violation of intellectual property rights or other rights of the Company, and may result in civil or criminal penalties for which the User becomes responsible for all legal fees arising from misuse of services.

User represents and warrants that User will not use the Website or any of its contents in any manner that is contrary to law or the terms of this Agreement. User further acknowledges that any breach of this Agreement may result in the termination of User’s access to the Website and may subject User to liability for damages or other remedies.

Use and Disclaimer of Information

The use of the Website, and the purchase or use of any product or service offered on the Website, is subject to the following terms and conditions:

No Warranty: The Company makes no warranty, representation, or guarantee regarding the products or information contained herein. User acknowledges and agrees that any product or service offered on the Website is provided on an “as is” basis, and that User’s use of any such product or service is at User’s own risk.

Consult Your Doctor: User agrees to consult User’s own medical doctor, primary care physician, or medical expert prior to purchasing any product or service from the Company through its Website. User further agrees to seek the professional medical opinion of a medical doctor, primary care physician, or medical expert for any medical diagnosis, treatment, disease, ailment, or complaint. No product or service offered by the Company through its Website is intended to offer any medical advice, suggestion, diagnosis, cure, or relief for any medical issue whatsoever and is sold on the single premise of research only.

In-Vitro Laboratory Research: To the extent there is any information contained on the Website, it is strictly for the sole purposes of in-vitro laboratory research.

Not FDA Approved: To the extent that there are any products for sale on the Website, they are not FDA authorized or approved to prevent, treat, diagnose, mitigate, or cure any disease, ailment, or medical condition.

No Representations: The Company makes no representations at all about the information provided on the Website. Any information contained in the Website is for educational purposes only and shall not be construed as advice, medical opinion, or fact.

Not for Human or Animal Consumption: User understands and agrees that any product sold by the Company through its Website is not to be used, consumed, ingested, or otherwise utilized by any human or animal. These products are not for human or animal consumption of any type, form, variation, or otherwise.

Changes to Information: The Company may change any information contained on the Website at any time without notice. The Company shall not be liable for any errors in descriptions, information, omissions therein, or otherwise.

Pricing: The Company reserves the right to change its pricing at any time without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in User’s order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to User’s merchandise total and will be itemized in User’s shopping cart and User’s order confirmation email.

Payment Terms: Terms of payment are within the Company’s sole discretion and payment must be received by the Company before accepting an order. Please visit the Shipping and Returns pages for more information. User represents and warrants that (i) the credit or debit card information User supplies to the Company through its Website is true, correct, and complete, (ii) User is duly authorized to use such credit or debit card for the purchase, (iii) charges incurred by User will be honored by User’s credit card company or bank, and (iv) User will pay charges incurred by User at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Website at the time of User’s order.

Refusal of Service: The Company reserves the right to refuse service or sale to anyone, for any reason.

Intellectual Property Rights: The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

This Agreement permits individuals to use the Website for their personal, non-commercial use only and, for businesses, for their reasonable commercial purposes of obtaining information about and purchasing the product(s). User must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

• User’s computer may temporarily store copies of such materials in RAM incidental to accessing and viewing those materials.
• User may store files that are automatically cached by User’s web browser for display enhancement purposes.
• Individuals may print or download one copy of a reasonable number of pages of the Website for their own personal, non-commercial use and not for further reproduction, publication, or distribution and, for businesses, strictly for their internal purposes only without further reproduction, publication, or distribution.

If User prints, copies, modifies, downloads, or otherwise uses or provides any other person with access to any part of the Website in breach of this Agreement, User’s right to use the Website will stop immediately and User must, at the Company’s option, return or destroy any copies of the materials User has made. No right, title, or interest in or to the Website or any content on the Website is transferred to User, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by this Agreement is a breach of this Agreement and may violate copyright, trademark, and other laws.

Limitation of Liability

Limitation of Liability: The Company has been given assurances of product salability, merchantability, and compliance from the manufacturers for the products sold by the Company through the Website. In no event shall the Company be liable to User or any third party for consequential, indirect, incidental, special, exemplary, punitive or enhanced damages, lost profits or revenues or diminution in value, arising out of, relating to, and/or in connection with any breach of these terms, regardless of (a) whether such damages were foreseeable, (b) whether or not the Company was advised of the possibility of such damages and (c) the legal or equitable theory (contract, tort, or otherwise) upon which the claim is based.

Maximum Liability: The Company’s sole and entire maximum liability, for any reason, and User’s sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by User for the product(s) User has ordered through the Website.

The limitation of liability set forth in this section shall only apply to the extent permitted by law.

Additional Terms

Age Restriction: In order to use and purchase from the Website, User must be 18 years of age or older.

Disclaimer for Use: All products available for purchase on the Website are intended for laboratory research purposes only and are not intended for human or animal consumption. By using this Website, User understands and agrees that none of the products for sale on the Website are intended to diagnose, treat, cure, or prevent disease, and that no claim or warranty is made to that effect. User further understands and agrees that consumption of any of these products carries significant risks, and should not be consumed by any human or animal. User further understands and agrees that these products are not supplements, health or nutrition alternatives, additives, or consumer products. The only use of any product sold on the Website is for laboratory research only, and products are to be handled by licensed or qualified professionals only, in the appropriate research setting.

Return Policy: All sales on the Website are final and we do not accept any returns outside of any stated terms outlined in the Returns policy.

SMS Authentication Program Terms

Program Name: Purgo Labs Account Authentication Alerts.

Program Description: Users may receive SMS messages containing verification/authentication links to confirm account ownership, validate order activity, and reduce fraud during checkout and account access.

Consent: By entering a phone number and opting in during checkout verification/account authentication, User expressly consents to receive these SMS authentication messages from Purgo Labs.

Message Frequency: Message frequency varies based on account and order events.

Message/Data Rates: Message and data rates may apply based on User’s wireless plan.

Support: For assistance, reply HELP or contact support@purgolabs.com.

Opt-Out: User may opt out at any time by replying STOP.

Privacy: Phone numbers and SMS consent data collected for authentication are used only for account/order verification and are not shared with third parties or affiliates for their own marketing/promotional purposes.

For more details, see Twilio Support Article.

Customer Agreement: By using and/or purchasing from the Website, User agrees, represents, and warrants that they have conducted their own research, study, and review of the following issues:

• The intended use of the products offered through the Website, specifically as it relates to laboratory research.
• All warnings regarding the safety and health hazards related to any products offered through the Website, and/or their handling thereof.
• Regulatory and legal considerations of customer’s ownership, use, or possession of any products sold through the Website in customer’s jurisdiction specific to customer’s city, county, state, and/or country.

Use of Our Products

By purchasing from the Website, User understands and agrees that the Company’s products are not offered or sold for human or animal consumption of any kind, type, or methodology whatsoever. If User does not understand or agree with any of the terms of this Agreement, User must not purchase from the Website.

These products are not intended to be combined, mixed, or otherwise adulterated for purposes of consumption or administration to any human or animal, for any reason. The products offered for sale through the Website are not intended to be used as supplements, food, food products, cosmetics, medical devices, or for private or commercial consumption by humans or animals under any circumstances. The products offered through the Website are not to be considered as health products, foods, drugs, medical devices, cosmetics, or supplements. Any and all products offered through the Website are only for research purposes.

The Company shall not be liable for damages caused by any purchaser’s failure to abide by the terms of this Agreement, or that may be caused by any purchaser’s abuse, negligence, mishandling, or any other unforeseen matter related to any product or service sold or offered by the Company through its Website.

By purchasing from the Website, User understands and fully agrees that the Company’s products are solely offered for, and intended for, laboratory research professionals—by licensed professionals, duly capable, authorized, and licensed to handle the products.

User further agrees that any product purchased through the Website will be fully examined and tested to meet all efficacy and safety standards applicable by law, before manufacturing, marketing, selling, or otherwise producing any product using any item sold by the Company through its Website. All research and testing is to be completed by an experienced, knowledgeable, and authorized researcher in accordance with any and all statutory or regulatory laws in existence at the time of sale or thereafter.

User further agrees that any product purchased through the Website shall not be changed, altered, modified, adulterated, or misbranded under the Federal Food, Drug, and Cosmetic Act (the “Act”) or be an article which may not, under the provisions of sections 404, 505, or 512 of the Act, be introduced into interstate commerce.

Unless otherwise stated specifically herein, User agrees and understands that all products sold by the Company are intended solely for laboratory research purposes only, and that the products sold by the Company may not be on the Toxic Substances Control Act inventory listing. User is solely responsible for ensuring that the products sold by the Company are approved substances under the Toxic Substances Control Act if applicable to User’s jurisdiction. Please visit https://www.epa.gov/chemicals-under-tsca or consult with an attorney.

User agrees, by purchasing through the Website, that User has the sole responsibility to verify the dangers and hazards of any product offered and sold through the Website. User further agrees to conduct any and all research involving any product offered and sold through the Website.

Indemnification

Indemnification Agreement: User agrees to defend, indemnify, and hold harmless the Company and its respective directors, officers, employees, agents, suppliers, partners, owners, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to User’s violation of this Agreement and/or those related to any third-party due to or arising out of User’s use of the Website, including without limitation User’s handling, storage, transfer, resale, or use of any product; any chargeback, payment dispute, or bank inquiry initiated by User after receipt of goods; and any claim that User used a product in a manner prohibited by this Agreement or applicable law.

Accounts, Electronic Communications, and Clickwrap Acceptance

User consents to receive all notices, disclosures, and records from the Company electronically, including by email, SMS, in-account messages, and posting on the Website, under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN) and similar state laws. Checking a box, clicking “I agree,” placing an order, creating an account, or continuing to use the Website after notice of these Terms is a legally binding electronic signature. User is responsible for maintaining the confidentiality of account credentials and for all activity under User’s account. The Company may suspend or terminate accounts that appear fraudulent, abusive, or in violation of this Agreement.

Subscriptions, Memberships, and Automatic Renewal

Some products or access programs (including VIP, AMP, subscribe-and-save, or similar memberships sold on the Website or through billing partners such as Whop or TagadaPay) are negative-option / automatic-renewal offers. Before User is charged, the Company will disclose: that the plan renews until cancelled; the recurring price or how that price is calculated; the billing interval (for example monthly); any trial or introductory price and what User will be charged when it ends; and how to cancel. By starting a subscription, User gives express informed consent to recurring charges on the payment method on file, plus applicable taxes, until cancelled. Consent to auto-renewal is a separate act from agreeing to these Terms (for example an unchecked box or a clearly labeled subscribe button). The Company does not use a pre-checked auto-renew box.

After signup, User should receive a retainable acknowledgment (typically email) stating the renewal terms and how to cancel. Where required by California or similar state automatic-renewal laws, the Company or its billing partner will send a reminder before an annual or other covered renewal. Price changes for a renewal period will be disclosed in advance as required by law; if a change is material, User may cancel before the new price takes effect.

How to cancel: User may cancel online through the same type of medium used to enroll (account or membership portal, and/or an email to support@purgolabs.com with the subject “Cancel subscription”). Cancellation is intended to be no harder than signup: no phone-only cancel, and no requirement to complete a lengthy retention script. Cancel before the next billing date to avoid the next charge. Cancellation stops future renewals and does not refund the current paid period unless required by law or stated on the Returns page. If a payment method fails, the Company or its billing partner may retry the charge and may suspend access until paid.

These practices are intended to follow the Restore Online Shoppers’ Confidence Act (ROSCA), FTC negative-option guidance, and state automatic-renewal laws (including California). If a third-party portal (for example Whop) processes the membership, that portal’s cancel button is an accepted online cancellation method.

Prices, Taxes, Fees, and Order Acceptance

Posted product prices are merchandise prices and do not include taxes or shipping unless the page says otherwise. Any optional payment-processing or method-specific fee that User chooses at checkout (for example a card-processor surcharge shown as a line item) will be disclosed before User places the order. The Website will show an order total that includes merchandise, selected shipping, applicable tax, and any such fee before User confirms payment. The Company does not add undisclosed mandatory “junk” fees after that total. Promotions, time-limited codes, and inventory are subject to change and may expire without notice once the stated period ends.

An order is an offer to buy. The Company may accept or reject any order, including for suspected fraud, address or identity issues, product unavailability, or regulatory restrictions. A charge or order-confirmation email is not a guarantee of shipment if the order is later cancelled. If the Company cannot fulfill an accepted paid order, User’s remedy is a refund of the amount paid for the unshipped items. Obvious pricing or quantity errors (for example a $0 or near-zero price on a product that is not a stated gift) may be cancelled and refunded.

Title and risk of loss pass to User when the carrier receives the package, except where a mandatory consumer law says otherwise. Delivery dates are estimates. Customs, duties, and import rules for international shipments are User’s responsibility. See the Shipping page.

Loyalty Points, Store Credit, and Promotional Gifts

Points, store credit, referral rewards, and promotional gifts have no cash value except as stated in the applicable program rules, are not transferable, and may expire, be adjusted for returns or fraud, or be discontinued. Abuse (multiple accounts, self-referrals, or manufactured orders) may forfeit balances. See also the Privacy Policy notice of financial incentive for how these programs relate to personal information.

Accessibility

The Company aims to make the Website usable by people with disabilities and treats WCAG 2.1 Level AA as a target, not a warranty. If User cannot complete a purchase, cancel a subscription, or read these Terms because of an accessibility barrier, email support@purgolabs.com and the Company will provide a reasonable alternative (for example completing the order or cancellation by email).

Chargebacks, Payment Disputes, and Fraud

If User believes a charge is incorrect, User agrees to contact support@purgolabs.com and give the Company a reasonable opportunity to resolve the issue before initiating a chargeback or payment-network dispute. Filing a chargeback after receiving the ordered goods, or after declining a documented replacement or refund offered under the Returns policy, may be treated as a breach of this Agreement. The Company may submit proof of delivery, IP and device data, checkout acceptance records, and communications to the payment network. The Company may refuse future sales to User, cancel pending orders, and pursue recovery of the disputed amount, network fees, and collection costs. User represents that payment information is authorized and that User will not use stolen, synthetic, or third-party payment credentials.

Marketing Email and SMS (TCPA / CAN-SPAM)

In addition to account-authentication texts described above, User may separately opt in to promotional email or SMS (offers, restocks, VIP gifts, and similar). Marketing SMS is sent only with prior express written consent. Consent to marketing messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel marketing SMS, HELP for help. Email unsubscribe links are honored within 10 business days as required by the CAN-SPAM Act. Transactional messages (order confirmations, shipping, fraud checks, legally required notices) may still be sent after a marketing opt-out. The Company and its messaging providers (including Twilio and similar carriers) may process phone numbers to deliver messages and honor opt-outs.

Artificial Intelligence and Automated Tools

The Website and related operations may use artificial intelligence and automated systems, including third-party models (for example OpenAI and similar providers), to draft customer-support replies, generate or assist with educational website or blog content, detect fraud, route tickets, and improve internal workflows. AI output can be incomplete, outdated, or incorrect. AI-generated text is not medical, legal, or scientific advice and does not change the research-use-only nature of any product. User should not rely on AI output as a substitute for qualified professional judgment. Support replies drafted with AI are reviewed by humans when reasonably practicable, but the Company does not warrant that every message is human-written or error-free. User content submitted to support or certain site features may be sent to AI processors to generate a response. See the Privacy Policy for how that data is handled and that we do not sell support transcripts to train public foundation models as a standalone product.

User Content, Reviews, and Feedback

If User posts a review, comment, or other content, User grants the Company a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and display that content in connection with the Website and the Company’s business. User represents that User owns or has rights to the content, that it is accurate, and that it does not infringe others’ rights or contain unlawful material. The Company may remove content at any time. Feedback and suggestions may be used by the Company without compensation or attribution. Reviews and testimonials are individual experiences, not typical results, and are not claims that any product is safe or effective for human use. If User is paid, given store credit, or otherwise incentivized to post a review, User must disclose that material connection as required by the FTC’s Endorsement Guides.

Support emails, chats, and calls may be recorded or transcribed for quality, training, fraud prevention, and AI drafting as described in the Privacy Policy.

Prohibited Conduct

User shall not:

• Scrape, crawl, harvest, or use bots, scrapers, or automated purchasing tools except ordinary search-engine indexing;
• Reverse engineer, interfere with, or overload the Website, or attempt to bypass security, age gates, or payment checks;
• Impersonate any person, use another person’s payment method, or submit false identity or shipping information;
• Resell products as drugs, supplements, cosmetics, foods, or for human or animal use;
• Use the Website to violate any law, export control, or sanctions program;
• Upload malware or content that is defamatory, infringing, or unlawfully obtained;
• Use AI agents to place orders or create accounts on User’s behalf without User remaining fully responsible for the transaction and these Terms.

Export Controls and Sanctions

Products and technical data may be subject to U.S. export-control and sanctions laws. User represents that User is not located in, and will not ship products to, a comprehensively sanctioned jurisdiction, and that User is not a denied or restricted party on any U.S. government list. User is solely responsible for compliance with destination-country import and chemical-control laws.

Copyright Complaints (DMCA)

If User believes material on the Website infringes a copyright, send a notice that complies with 17 U.S.C. § 512(c)(3) to support@purgolabs.com and to PurgoLabs LLC, Attn: DMCA Agent, 10105 E Via Linda St Bld 103, Scottsdale, AZ 85258. The notice must identify the work, the infringing material and its location, User’s contact information, a good-faith statement, and a statement under penalty of perjury that User is authorized to act. The Company may remove material and terminate repeat infringers in appropriate circumstances.

Assumption of Risk and Release

To the maximum extent permitted by law, User assumes all risk arising from access to the Website and from purchase, possession, storage, handling, and any use of products. User hereby releases and forever discharges the Company and its owners, officers, employees, and agents from claims, known or unknown, arising out of such activities, except for claims that cannot be released under applicable law. If User is a California resident, User waives California Civil Code § 1542, which provides that a general release does not extend to claims that the releasing party does not know or suspect to exist at the time of the release.

Website Availability

The Company strives to keep its Website up and running without any pause or interruption. However, due to the technical nature of website hosting and related services, the Website may be unavailable for any reason at any time, without notice, and for any length of time. By using the Website, User agrees that the Company will not be liable for any damages arising out of its Website being unavailable at any time, for any reason. User further understands and agrees that the Company reserves the right to update, change, alter, or modify its Website, which may cause delay or unavailability. User understands and agrees that the use of the Website is for the sole purpose of personal use with the intent of inquiring about or purchasing through the Website. User agrees and understands that the use of the Website is for individuals only and is prohibited from use by non-individuals or their agents, attorneys, or attorney representatives.

Dispute Resolution: Informal Process, Binding Arbitration, and Class Waiver

Please read this section carefully. It affects User’s legal rights. User and the Company are agreeing to give up any rights to litigate claims in a court or before a jury, except as expressly provided below. Other rights that User would have if User went to court may also be unavailable or limited in arbitration.

Informal dispute resolution (required first step)

Before starting arbitration or a lawsuit that is permitted under this section, User must send a written Notice of Dispute to support@purgolabs.com and to PurgoLabs LLC, Attn: Legal / Dispute Notice, 10105 E Via Linda St Bld 103, Scottsdale, AZ 85258. The notice must include User’s name, email, shipping address, order number(s) if any, a description of the claim, and the specific relief sought. The parties will try in good faith to resolve the dispute for 30 days after the notice is received. Starting a formal proceeding before completing this process, unless the other party refuses to participate, is a breach of this Agreement.

Binding individual arbitration

Any claim, dispute, or controversy (whether in contract, tort, or otherwise, whether pre-existing, present, or future, and including statutory, consumer-protection, common-law, intentional-tort, injunctive, and equitable claims) between User and the Company arising from or relating in any way to the Website, these Terms, the Privacy Policy, advertising, communications (including email and SMS), accounts, payments, products, or services will be resolved exclusively and finally by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (or Commercial Rules if the AAA determines they apply), except as modified here. The Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs the interpretation and enforcement of this section. Arizona law applies to the substance of the dispute, without regard to conflict-of-law rules, except that the FAA controls arbitration procedure. The arbitration will be conducted by a single arbitrator. Hearings may be held by video or telephone, or in Maricopa County, Arizona, or in the U.S. county of User’s billing address if User is a consumer and requests it. The arbitrator may award the same individualized damages and individual injunctive or declaratory relief that a court could award to the individual party, but may not award relief that would affect other users. Judgment on the award may be entered in any court of competent jurisdiction. If the AAA is unavailable, the parties will select another reputable administrator; if they cannot agree, a court may appoint one.

Class, collective, and representative action waiver

USER AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. THE PARTIES WAIVE ANY RIGHT TO A JURY TRIAL. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative or class proceeding, except as provided in the mass-arbitration paragraph below. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) must be brought in court and will be stayed pending individual arbitration of the remaining claims. Representative claims under California’s Private Attorneys General Act that cannot lawfully be waived will proceed in court, and individual PAGA claims will be arbitrated, to the fullest extent permitted by law.

Small claims and intellectual-property exceptions

Either party may bring an individual action in small-claims court in Maricopa County, Arizona, or in the county of User’s U.S. billing address, if the claim qualifies and remains individual. Either party may seek temporary or preliminary injunctive relief in court solely to protect intellectual-property rights or to stop unauthorized use of the Website, without waiving arbitration of the remaining dispute.

Mass or coordinated filings

If 25 or more similar demands are filed against the Company by the same or coordinated counsel, the parties agree that AAA Supplementary Rules for Multiple Case Filings (or successor batching rules) apply. The parties will arbitrate a limited bellwether set (initially 10 cases selected equally by each side, or fewer if less than 20 remain) before additional cases proceed, and will confer in good faith after the bellwether awards. Statutes of limitation are tolled for batched cases during this process. This paragraph does not authorize class arbitration.

Fees

Filing, administration, and arbitrator fees will follow the applicable AAA fee schedule. If User’s claim is for $10,000 or less and is not found by the arbitrator to be frivolous or brought for an improper purpose (as measured by Federal Rule of Civil Procedure 11), the Company will reimburse User’s AAA filing fee upon request after the informal-dispute period. Each party bears its own attorneys’ fees unless the arbitrator awards them under a statute that requires fee-shifting or finds a claim or defense was frivolous.

30-day arbitration opt-out

User may opt out of this arbitration agreement by sending an email to support@purgolabs.com within 30 days after the date User first accepts these Terms (or the date this arbitration section is first posted, if later and User is an existing user). The email must include User’s full name, the email used on the account or order, and a clear statement that User opts out of arbitration. Opting out does not affect any other provision of this Agreement, including the class-action waiver to the extent independently enforceable, limitation of liability, or research-use terms. If User does not timely opt out, this arbitration agreement applies to User.

Survival and severability of this section

This Dispute Resolution section survives termination of the Agreement and completion of any transaction. If any part of this section is unenforceable, the remainder stays in effect, except that if the class waiver is found unenforceable as to a proceeding, that proceeding must be litigated in court and not in arbitration.

General Provisions

Entire Agreement: This Agreement constitutes the entire agreement of the parties with regard to the subject matter hereof and supersedes all previous written or oral representations, agreements, and understandings between the parties, whether expressed or implied. There shall be no changes to this Agreement unless amended or modified in writing by the Company.

Severability: If any part of this Agreement is determined or deemed to be unenforceable by a court of competent jurisdiction or other binding judicial officer with jurisdiction, then only that particular unenforceable part will be stricken. The remainder of the Agreement will remain in full effect.

No Waivers: The failure by the Company to enforce any right or provision of this Agreement will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of the Company.

Headings: The headings used in this Agreement are for reference purposes only.

No Third-Party Beneficiaries: This Agreement does not and is not intended to confer any rights or remedies upon any person other than User.

Force Majeure: The Company will not be liable or responsible to User, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in its performance under this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond its reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage, payment-network outages, or third-party hosting or AI-service interruptions.

Governing Law: This Agreement is governed by the laws of the State of Arizona and the United States, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the Dispute Resolution section. Subject to that section, exclusive venue for any court proceeding that is permitted to proceed in court is the state or federal courts located in Maricopa County, Arizona, and User consents to personal jurisdiction there.

Assignment: User may not assign this Agreement without the Company’s prior written consent. The Company may assign this Agreement in connection with a merger, acquisition, financing, or sale of assets. This Agreement binds permitted successors and assigns.

Survival: Provisions that by their nature should survive (including research-use warranties, disclaimers, limitation of liability, indemnification, intellectual property, payment and chargeback terms, and dispute resolution) survive termination or completion of any order.

Changes to these Terms: The Company may update this Agreement by posting a revised version on the Website and updating the “Last Updated” date. Material changes take effect when posted or as otherwise stated in the notice. Continued use of the Website or placement of an order after the effective date constitutes acceptance. If User does not agree, User must stop using the Website and cancel any optional subscriptions.

California and other consumer notices: Nothing in this Agreement limits non-waivable rights under applicable consumer-protection statutes. If User is a California resident, User may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Complete Agreement: This Agreement, in conjunction with the Privacy Policy referenced herein, constitutes the entire agreement between the Company and User regarding the use of this site, its contents, and the products offered therein. When an order is placed, and User clicks “I agree,” User is agreeing to the entire Agreement, Privacy Policy, disclaimers, information, and all other disclosures made herein.

Notice

To User: The Company may provide any notice to User under this Agreement by (i) sending a message to the email address User provides or (ii) by posting to the Website. Notices sent by email will be effective when the Company sends the email and notices the Company provides by posting will be effective upon posting. It is User’s responsibility to keep User’s email address current.

To the Company: To give the Company notice under this Agreement, User must contact the Company either by email at support@purgolabs.com, or by personal delivery, overnight courier, or registered or certified mail to PurgoLabs LLC, 10105 E Via Linda St Bld 103, Scottsdale, AZ 85258. Arbitration opt-outs and formal dispute notices should use support@purgolabs.com as described above. Notices provided by email will be effective when User sends the email and notices provided by registered or certified mail will be effective three business days after they are sent.